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Cancellation Policy
A cancellation policy is a set of rules or guidelines established by a business or organization that outlines the terms and conditions under which a reservation, appointment, or service can be canceled or modified. It typically includes information such as deadlines for cancellations, any associated fees or penalties, and the process for canceling or rescheduling. The purpose of a cancellation policy is to protect the interests of the business while also providing clarity to customers about their rights and obligations regarding cancellations.
Cancellation window
It could be 24 hours before the booking, 48 hours, or even longer depending on the service.
Penalties or fees
If you cancel outside the cancellation window or under certain conditions, you might incur fees or penalties. This could be a percentage of the booking cost or a flat fee.
Refund Policy
Depending on when you cancel and any applicable fees, you may receive a full refund, partial refund, or no refund at all. Our policy will clarify the refund process for you.
Late Cancellation Fee
Cancellations made within [insert number] days/hours of the scheduled date may be subject to a late cancellation fee equivalent to [insert fee amount].
No Show Policy
Failure to cancel your reservation and not showing up may result in a charge equivalent to [insert fee amount] or forfeiture of any deposit paid.
Modification Policy
Modifications to existing reservations may be accommodated based on availability and at our discretion. Please contact us to discuss any changes to your booking.