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Return Policy
Ensuring your satisfaction is our priority at ASP Buildtech. Our return policy is crafted to offer you peace of mind and hassle-free returns in case you encounter any issues with your purchase. Here’s an overview of our return policy
Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain products may have specific eligibility criteria, so please review the product description or contact our customer service team for clarification.
Initiating a Return
If you wish to return an item, please contact our customer service team within [insert number] days of receiving your order to initiate the return process. We may require proof of purchase or other relevant information to facilitate the return.
Return Authorization
Once your return request is approved, we will provide you with a return authorization number and instructions on how to proceed with the return. Please ensure that the item is securely packaged to prevent any damage during transit.
Return Shipping
Unless the return is due to our error or a defective product, you will be responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that the item is returned to us safely.
Refund Process
Upon receiving the returned item and verifying its condition, we will process your refund within [insert number] business days. The refund will be issued to the original method of payment used for the purchase, excluding any shipping charges or restocking fees, if applicable.
Restocking Fees
In some cases, a restocking fee may apply to returned items. This fee covers the cost of inspecting, repackaging, and restocking the item. The restocking fee, if applicable, will be deducted from your refund amount.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately for assistance. We will work to resolve the issue promptly by providing a replacement, exchange, or refund, depending on the circumstances.
Non Returnable Items
Certain items may be non-returnable due to hygiene reasons, safety concerns, or other factors. Please refer to the product description or contact our customer service team for information about specific non-returnable items.
Exchanges
We currently do not offer exchanges. If you would like to exchange an item for a different size, color, or style, please initiate a return for the original item and place a new order for the desired item.